Any shipment which has been booked, scanned as PICKED UP and dispatched from the hub will be considered NON-VOIDABLE. Such shipments cannot be cancelled and no refunds will be considered for any reason by the shipper or consignee.
Any shipment which has been booked and scanned as PICKED UP, but later requested by the shipper or consignee for REQUESTED FOR HOLD, will be kept on hold at our hub for a maximum of 48 hours.
After 48 hours, warehousing and demurrage charges will be applicable. However, shipments marked as REQUESTED FOR HOLD will not be eligible for refund.
Refunds will be applicable only for shipments where cancellation is requested within 3 hours of the PICKED UP scan.
The shipping amount will be refunded within 7 working days after deducting:
Refunds will not be entertained in cases outside the conditions mentioned above.
In unforeseen circumstances, management may decide to process a refund. Such refunds, if approved, will be processed within 10 days of subscribing to the service.
The refund amount may vary on a case-to-case basis depending on the situation and applicable deductions.